Witei helps you establish better relationships with your customers through the messaging tool <br>
that you can use for any process
Every time you write to a client it is an opportunity to build a relationship with them.
With the conversations tool you can manage all your conversations from the same place. Keeping the noise away from the mail.
Whenever you open a conversation, you can continue to see the customer’s information. No matter how many conversations you have, you will always know who you are talking to.
You can write, send photos, documents or use message templates that you have created, saving time in each conversation.
Loyalty to customers in each process of the sale and after-sales.
You will keep track of each contact with the client. You can assign conversations to other colleagues with one click.
Also, if you are the person in charge of the team, you will be able to see the conversations of your colleagues for a better organization, management and customer service.
You will know when to continue a conversation with each client. You will be able to see a blue double check every time he reads the message that you have sent him.
You will also be able to see the date and time of the message to know when was the last time you spoke with the client.
Every time you write to a client it is an opportunity to build a relationship with them.
With the conversations tool you can manage all your conversations from the same place. Keeping the noise away from the mail.
Now you can enjoy
metrics related to the Conversations tool.
You will be able to see:
– Quality of new conversations
– Number of closed conversations
– Number of messages sent
– Average closing time
– First reply time
– Number of conversations per user
– Pie chart to show more visually the number of conversations per user
All this can be done by date range. It can also be filtered by user, if you are an account administrator.
Put a free live chat on your website to talk to your contacts.
You will receive each message in the conversations tool. Because a message is just the beginning of a customer relationship.
When you receive the message in the conversations tool, you will have all the marketing and sales tools that Witei offers you to get more sales opportunities.
