Customers often contact you with problems: they are missing a document, the order has not arrived or it has arrived wrong, this month their invoice is higher than in previous months, you want to change your plan …
With the Witei incident manager, which you can find in the CRM itself, you can manage all the problems with tickets.
Each problem that comes to you, you escalate it to a ticket, in which you explain what the client has told you. You put a priority, a status and in case it is necessary you can assign it to another person.
In each client file you will be able to see all the tickets that have been created and managed. This way you will always know who you are talking to.
Although you can also see a list with all the tickets created historically with all customers. List that you can filter by:
Responsible for the ticket
The satisfaction achieved by the client
With these filters you can better organize problems without forgetting any.
Within each ticket you will have two options:
Internal notes: used to talk between colleagues in case there are doubts
Public comment: they are used to speak directly with the client. Once you make a public comment, an email arrives.
Thanks to this, you will be able to manage the problem from a single place and with all the customer’s information in front of you.
Which will speed up the problem solving process a lot.
By having all the information in one place and by being Witei responsive, you can continue to help customers wherever you are.
Witei is an incident manager designed for support teams. Everything they need can be found in a single interface based on a ticket system.
They will be able to see the customer’s history, all the conversations that have been held, their information … Everything within the reach of the team to give the best possible service.
Start today to improve your customer satisfaction.
You will only need our CRM, which you can start using for free.